- ICT:- Information and communication technologies;
- IT:- Information technology;
- DCT:- Data Communication & technology;
- CDT:- Creative digital technology;
- DT:- Design & technology;
- IDCT:- Department of information & software technology;
- Infocomm:- Communication technology;
- TelCo (phones) & CompBusiness (HW+SW) & development (SW):- sets of professions as referenced within Human Resources departments;
- BCA [Bachelor of Computer Applications] ;
Salesforce.com co-founder: Collaboration and the social enterprise
Salesforce.com’s Chatter platform offers a promising advance for collaboration in the enterprise. Watch an important video interview with the company’s co-founder.
There are different names for this during the ages or through fields. Some of theses names are:
- ICT:- Information and communication technologies;
- IT:- Information technology;
- DCT:- Data Communication & technology;
- CDT:- Creative digital technology;
- DT:- Design & technology;
- IDCT:- Department of information & software technology;
- Infocomm:- Communication technology;
- TelCo (phones) & CompBusiness (HW+SW) & development (SW):- sets of professions as referenced within Human Resources departments;
- BCA [Bachelor of Computer Applications] ;
Top IT Issues 2009 - 2010
When UNM’s IT Leadership met in August 2009 and focused inward on IT service, they identified the following issues as important to the improvement and success of IT support in our research-intensive institution. In many ways, these issues are inter-connected and work together to develop greater efficiencies and effectiveness in the delivery of IT services to UNM. Each issue warrants a closer look at specific initiatives and projects toward its achievement. UNM’s IT leadership contributes to advancing and developing thinking on important issues.
- Collaboration & Leveraging of Resources
Part of effective resource management between IT service providers across campus is the clear demarcation between services and consistent handoffs for seamless and positive end-user experience. The result centrally will be increased focus to reduce burnout and more concentrated training.
- Funding IT
Funding constraints help manage internal expectations and raise the priority of developing revenue-generating services, especially from revenue sources outside the University.
- Governance, Organization and Leadership
Strengthening and maturing of IT leadership and governance levels at UNM need to move toward more conscious IT spending, the seeking of synergies and increased responsibility for the success of the institution, beyond the success of “silo” interests.
- Customer Service and Relationships
A consistent, accessible customer face of services is as important in building customer trust via the availability and reliability of what underlies the services. The same responsiveness and consistency of service delivery needs to be guaranteed across the user spectrum.
- IT Quality Processes, Standards and Controls
How services are delivered, how changes are prioritized, how releases to services are executed, tested and implemented, and how incidents are handled need disciplined processes internally to achieve the quality that IT desires and that users would like.
- Business Continuity and IT Security
Security is not only an IT issue. Raising Business Continuity issues to institutional awareness is essential for IT success. Business continuity is only one part of a needed broad program of security best practice awareness.
- IT Infrastructure
How the infrastructure of hundreds of servers and the voice, data and video network are refreshed and kept current is essential to UNM’s success, as well as strategies for creatively and cost-effectively accommodating ever-increasing demand.
- Identity and Access Management
Clear, unique, unambiguous credentials and authorizing of those using UNM systems is essential to state, local and institutional objectives.
- Scalable Architectural Components
IT expenditures can be best leveraged if, regardless of the department acquiring the technology, it is understood that all new technologies need to be able to be deployed institution-wide. This extends to reducing customization in package applications to reduce maintenance and upgrade costs.
